Support center

Get your team productive quickly.

Short, role-based guidance for owners, managers, front-desk staff and employees.

1

Owner setup

Confirm your salon profile, employees, services, permissions, payment configuration and receipt settings.

Owner checklist →
2

Daily operations

Open POS Board, manage the waitlist, create tickets, add services and keep employee turns current.

Daily workflow →
3

Checkout

Review the total, choose an available tender, complete payment and save or print the receipt.

Payment workflow →

Owner / manager

Initial setup checklist

Verify the salon

Confirm the shop profile, time zone and contact information shown to staff and customers.

Add employees and services

Create employee profiles, assign roles and connect the services each team member performs.

Review payments and printing

Confirm the merchant payment configuration, connected printer and receipt details before serving customers.

Test one complete ticket

Create a test ticket, assign an employee, add a service, complete the supported payment flow and print a receipt.

Front desk / employee

Daily workflow

  • Open POS Board and confirm employee availability.
  • Use New Ticket or select a waiting ticket.
  • Add services and assign the correct employee.
  • Review discounts, tips, total, paid and remaining amounts.
  • Choose the appropriate payment action and follow the prompts.
  • Save or print the receipt, then confirm the ticket status.

Checkout

Payment and receipt checklist

Before accepting live payments: verify your production merchant configuration and complete a test approved by your implementation contact.
  • Confirm the correct ticket, services, employees, taxes, discount and tip.
  • Select Card only when the connected Clover payment flow is available.
  • Do not close the app while an on-device payment is in progress.
  • Use Save to preserve allowed ticket changes without printing.
  • Use Print to produce the configured receipt with ticket, employee and service details.
  • If a payment fails, keep the original ticket and contact support before retrying repeatedly.

Need help?

Email support@nailsalonpospro.com with your shop ID, device model and a short description. Do not send passwords, full card numbers or sensitive authentication codes.

Email support